- Module code
- Module leader
- Ian McLarty
- Module level
- Module credits
- Min study time
- 150 hours
- Contact Hrs within study time
- 25 hours
- Teaching period
- Semester 1
- The role of operations management in retail & service enterprises and the use of input/output modelling to describe the function of operations within a business
- The importance of location for the business and management techniques for identifying the optimum business location
- The importance of customer service delivery and customer relationship management
- The design of operations process to deliver business performance in retailing and service enterprises and the importance of emerging process technologies
- The importance of understanding, planning and managing the capacity of a business to achieve operations objectives
- The management tools and techniques for planning and managing inventory levels within retail enterprises. The application of the concept of inventories and associated management techniques to service enterprises.
- The management tools and techniques for planning and managing the end-to-end supply chain for a business and the key considerations for effective operations performance.
- The management tools and techniques for the effective delivery of projects designed to improve overall business performance.
- Managing improvements in Retail and Service operations through the application of techniques for Lead Operations (including Just in Time) and Total Quality Management (TQM)
To achieve credit for this module, students must be able to:
- Describe the role of operations within a business and its relationship with other business functions
- Analyse the factors influencing key decisions in operations in respect of location, customer service delivery and relationship management, process design, capacity management, inventory management, supply chain management and project management
- Make recommendations on these key aspects of operations management through the use of business case studies
- Make a business case for improving the performance of operations in a Retail or Service business through the application of Lean Operations (including Just in Time) and/or Total Quality Management techniques.
|Coursework||Individual business report||70%|
Students should be familiar with the content of at least one of the following:
Das, A. (2016) An introduction to operations management: the joy of operations. Routledge
Owton, A. (2007) Delighting Your Customers – Delivering Excellent Customer Service Without Breaking the Bank (1st edition) Bloomsbury
Slack, N., Chambers, S. and Johnston, R. (2013) Operations management. 7th edn. Pearson Education
- Cachon, G. and Terwiesch, C. (2013) Matching supply with demand: an introduction to operations management. 3rd edn. McGraw-Hill/Irwin.