Module: Operations Management

Module details

  • Module code

  • Module leader

    Brian Swindell
  • Module Level

  • Module credits

  • Min study time

    150 Hours
  • Contact hrs

    36 hours

Module content

You will gain an understanding of the systemic and interactive nature of operations management problems and their relationship to the external environment. In addition, the module will allow you to develop quantitative and qualitative analytical skills, through guided problem-based activities and case study analysis.

  • Operations performance and strategy
  • Designing operations
  • Organisation design
  • Supply network design
  • Planning and control
  • Lean operations
  • Project management
  • Managing quality and continuous process/product improvement
  • Managing the supply chain and future direction of travel for operations management.

Module outcomes

On successful completion of this module a student should be able to:

  1. Critically evaluate the contribution of operations management to organisation strategy and productivity. 
  2. Demonstrate the ability to apply operations management principles to a complex organisational situation or context.
  3. Identify and critically evaluate possible opportunities for operations improvement within a business context.
  4. Demonstrate how environmental, and strategic factors inform the design of operations in terms of broad categories of process design, and to explain how the broad categories of operational design response may be further articulated as detailed process and job designs.
  5. Explain the nature of operations capacity and capacity management; particularly the activity of coping with mismatches between demand and the ability to supply.


Assessment Description Weighting
Coursework 1 Business operations Audit (1500 words) 50%
Coursework 2 Operations Improvement Plan (1500 words) 50%

Assessments may differ in 2020/21 due to adjustments for Covid-19. Please check Gateway for the latest regulations.

Key texts

Essential resources:

  • Slack, N., Chambers, S., Johnston, R. and Betts, A. (2018) Operations and Process Management: Principles and Practice for Strategic Impact. 5th Edition. Pearson

Additional resources:

  • Slack, N., Brandon-Jones, A. and Johnston, R. (2013) Operations Management, 7th ed. Harlow: Pearson
  • Hill, A. and Hill, T. (2011) Essential Operations Management. Basingstoke: Palgrave Macmillan