IT services

Here at the RAU, we know IT is an integral part of our students’ lives, both for learning and research, and also for relaxing and communicating with family and friends.

IT facilities on Campus

We have four computer rooms, one open 24 hours a day, and two areas equipped with screens and Apple TVs for collaborative working, and Wi-Fi access is available across the whole campus.

All lecture presentations and other teaching resources are available on Gateway, our virtual learning environment, which students can access from anywhere in the world, at any time of the day or night. Students also have access to the new myRAU mobile and desktop app and support from a dedicated IT Helpdesk.

With over 140 Windows PCs available, all with Microsoft Office 365, Genstat, SPSS, Read and Write 9, Mindgenius and SensusAccess (to name but a few applications), there are plenty to go around.

There are black and white and colour printers available in the Library and the computer rooms.

We also provide a wide range of specialised software, including geographical information systems and agricultural management packages. 

IT facilities for disabled students

The University provides a range of facilities for students that need extra support. We provide the following assistive software packages on all of our university PCs:

Once you’ve completed your registration, you’ll be able to access detailed information on all of these products, and other services we provide to help our students, in Gateway, our online learning environment.

IT facilities in residences

Wi-fi is available in all accommodation areas, and all residential rooms on campus have a network socket.

Students using their own IT equipment and mobile devices

All students can bring their own laptops, tablets, and smartphones and use our network for academic purposes and for personal internet access.

We recommend either a Windows or Apple Mac laptop with the following minimum specification:

  • I5 processor or equivalent
  • 256GB SSD hard disk
  • 8GB RAM

We strongly advise against relying on Chromebooks, iPads and other tablets as your primary device, as these won’t support the additional teaching and learning software that we provide free of charge.

We also strongly recommend:

  • A USB headset for online interactive sessions

Software

There is no additional software that our new students need to purchase before arriving on campus.

Once you’ve completed your registration process, you’ll be able to install Microsoft Office 365 free of charge on up to five of your personal devices.

Staying safe online

You must, for your own safety online, make sure that you have up to date anti-virus software installed on your Windows or Apple Mac laptop.

While we cannot recommend a specific anti-virus package, there are many sites which compare the different packages available, such as this one:

https://www.which.co.uk/reviews/antivirus-software-packages/article/how-to-choose-the-best-antivirus-software

Whichever package you choose, you must make sure that you continually keep it up to date.

You must also make sure that you install any updates to your operating system (Windows or IoS) as soon as they become available.

IT training

A full range of ‘how to’ guides are available to help everyone get started.

IT support

Our IT Service Desk is located in the Library foyer and is open from 8:30 to 5:30 every weekday.

Virtual learning environment

All lecture presentations and other teaching resources are available on Gateway, our virtual learning environment, which students can access from anywhere in the world, at any time of the day or night.