Medical advice and routine treatment for illness or accident

The medical service for RAU students is provided by the Phoenix Surgery who can be found at 9 Chesterton Lane, Cirencester GL7 1XG.

Medical registration 

You can register with the Phoenix Surgery online. 

How do I make an appointment?

You can request an appointment with the Phoenix Health Group here.

How do I get medical help?

You can do any of the following:

  1. Contact the on-duty University first aider by contacting the Porter's Lodge (01285 652531 x2200). After 8:00pm (7:00pm at weekends) contact the university security staff directly on 07960 031821. This is available 24 hours/day
     
  2. Telephone the Phoenix Surgery on 01285 652056. If necessary, you will be redirected to the surgery's out of hours service
     
  3. Attend Cirencester Hospital which has a minor injuries service (not suitable for routine medical care) which is open from 8:00am - 8:00pm. The hospital is close to the RAU campus and signposted off the roundabout at the bottom of Tetbury Hill (see Google map)
     
  4. Dial 111, for the NHS 111 service if:
     - you need medical help fast but it's not a 999 emergency
    - you think you need to go to Accident &Emergency (A&E) or need another NHS urgent care service
    - you don't know who to call or you don't have a General Practitioner (GP) to call
    - you need health information or reassurance about what to do next
     
  5. In serious emergencies, dial 999 for the emergency ambulance service

If you need to call 999 for any reason, then you MUST immediately inform the Porter's Lodge (01285 652531 x2200) or after 8:00pm (7:00pm at weekends) the University security staff (07960 031821). This is to enable them to support you and undertake the necessary emergency plans.

First aid provision on campus

Please report to the Porter's Lodge (01285 652531 x2200) and they will contact the duty first aider.

In the event of a medical emergency in the evenings and weekends there will be a member of security staff available to offer support and advice. Tel no: 07960 031821 (after 8:00pm weekdays or 7:00pm at weekends).