Accessibility statement

This accessibility statement applies to:

This website is run by The Royal Agricultural University. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • Change colours, contrast levels and fonts
  • Zoom in up to 200%
  • Navigate the website using just a keyboard
  • Listen to the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
  • Discern the structure and order of web pages and content

We've also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

Overall our website is accessible and our customers should be able to use the site without too much difficulty. We are aware of the following issues that may affect the accessibility of some parts of the website: 

  • Some videos contain relevant visual information that is not communicated in the audio description or transcript
  • There are heading structure issues on some of the pages and within some PDFs
  • Some page elements are not accessible
  • The focus order through the main menu is not clear
  • Most older PDF documents are not fully accessible to screen reader software

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you in 14 working days.

If you cannot view the map on our ‘contact us’ page, call or email us for directions.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact us.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us.

Technical information about this website’s accessibility

The Royal Agricultural University is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions' listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

  • Some video content does not have suitable audio transcription. Fails WCAG 1.2.3 Audio Description or Media Alternative (Prerecorded) & 1.2.5 Audio Description (Prerecorded). Anticipated fix June 2024
  • Heading structure errors on some pages and within PDFs. Fails WCAG 1.3.1 Info and Relationships. Anticipated fix June 2024
  • The RAU chatbot (on mobile and at high levels of zoom) is not accessible for keyboard users. Fails WCAG 2.1.1 Keyboard. Referred to external supplier to fix. Anticipated fix June 2024
  • The focus order through the primary navigation is not implemented correctly. Fails WCAG 2.4.3 Focus Order. Anticipated fix June 2024
  • PDFs with partial accessibility. Fails WCAG 1.3.1 Info and Relationships and WCAG 1.1.1 Non-text Content. Anticipated fix date June 2024

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Preparation of this accessibility statement

This statement was prepared on 22 September 2020. It was last reviewed on 11 April 2024. 

This website was last tested on 22 September 2023. This website was tested for compliance with the Web Content Accessibility Guidelines V2.1 level A and level AA, and the test was carried out by Web Usability.

We used the Website Accessibility Conformance Evaluation Methodology (WCAG-EM) approach to select a sample of pages to test.