Support, wellbeing and counselling

We want to make sure that your time at RAU is both rewarding and fulfilling. We all have times in life when we could do with a little extra support.

Student Hub

The Student Hub is at the heart of the campus making it easy for students to access the University services you need.

The Hub, and our Student Information Desk, is situated in the Emrys Jones Centre and includes staff from Student Support Services, Disability, Registry, Careers and Employability, Enterprise, Entrepreneurship, Industry Engagement and International support. Accommodation and Finance also run drop-in sessions and there are private rooms for students to talk to staff in confidence.

Wellbeing drop-in appointments

Wellbeing drop-in appointments can help you to maintain good wellbeing and build skills to respond to the demands of university life. The drop-in is open Monday to Friday - to access the service simply go to Student Support Services and speak to a member of the Student Support team. Appointments last for up to 30 minutes and no issue is too big or small.

Wellbeing drop-ins provide you with the ideas and resources you need to help you get the most out of uni. Whether you’re struggling to sleep, have fallen out with a house mate or are negotiating financial and academic stress, there are a whole host of people who can provide support and advice for different issues; so if we can’t help you, we will put you in touch with someone who can.   


Counselling is a confidential space to talk about personal issues so you can understand them more clearly and find new ways to cope. Seeking counselling is about making a positive choice to get help by talking confidentially with a professionally-trained listener who has no other role in your life.

RAU in-house counsellor

To request a confidential in-house counselling appointment, speak to a member of the Student Support Team or email [email protected] and an appointment for an initial consultation will be arranged. During the consultation you will discuss what the issue is and how you might work together to establish new ways to cope or better understand things. If you decide you would like more ongoing sessions after this, there may be short wait as capacity is limited for ongoing sessions. 

Along with providing the in-house counselling service and drop-in appointments; The Student Support team runs events and promotions to improve the general wellbeing of all students. So keep a look out for RAU participation in national campaigns such as 'Time to Talk' day (raising awareness of Mental Health issues) and University’s Mental Health and Wellbeing day.

Cotswold Counselling

All RAU students have free access to Cotswold Counselling, an established charity that provides counselling to individuals and couples. Cotswold Counselling can provide long or short term counselling in their own premises in Cirencester. Appointments are available during the day as well as evenings and weekends. You will have a short conversation by phone, then be booked with an appropriate counsellor according to your availability. All you need to do is call 01285 885830 Monday - Friday 10:00am-12:00pm (noon) and explain that you are a student at RAU.


Our student community share our caring ethos in the form of their own peer support group, known as STARs (Support Team Advisor Representatives). These student mentors are all second or third year students offering peer support and live on campus and can be contacted via the Student Support Services Hub. Their availability is advertised in the Hub.

Disability support

Disability support covers dyslexia and a wide range of other specific learning differences (including dyspraxia, dyscalculia, ADD, ADHD, Autism, Asperger's Syndrome) as well as all physical, medical and mental health conditions that might affect your studies and life at University. 

Find out more about the support and advice we offer for students with a disability, dyslexia or learning difference.

Academic support - personal tutors

You will be allocated a member of academic staff who will be your personal tutor for the whole time you're at University. After your first meeting at the start of your course you'll have further scheduled meetings to discuss your progress and to offer guidance on your studies.

Health centre

The University health centre is located on campus should you require medical attention for illness or accident while you are at University. The University nurse uses a triage system to decide if a doctor’s appointment is necessary. When the health centre is not open, you can contact the Phoenix Surgery directly. You will also be able to collect prescriptions from the health centre.

Student lounge

The student lounge is an alternative space for students to relax in. It is open until 11:00pm each evening and you will find games and TV with Netflix, soft seating and Wi-Fi access. It is an alcohol-free zone.