Support, wellbeing and counselling
We want to make sure that your time at RAU is both rewarding and fulfilling. We all have times in life when we could do with a little extra support.
A brand-new Student Hub has been created in the heart of the campus to make it easier for students to access the University services you need.
The Hub, and our Student Information Desk, is in the Emrys Jones Centre and includes staff from Student Support Services, Disability, Registry, Careers and Employability, Enterprise and Entrepreneurship and Industry Engagement. Accommodation and Finance will also be running drop-in sessions and there are private rooms for students to talk to staff in confidence.
Wellbeing drop-in appointments
Wellbeing drop-in appointments can help you to maintain good wellbeing and build skills to respond to the demands of university life. The drop-in is open Monday to Friday - to access the service simply go to to the Student Support Services centre and speak to either the Student Support Services Manager or the Counselling, Health and Wellbeing Officer. Appointments last for up to 30 minutes and no issue is too big or small.
So if you just fancy a cuppa and a chat, or if you have questions about how to cope with uni life, you can drop in anytime during the day. Maybe you’re struggling to sleep, have fallen out with a flat mate or are negotiating financial and academic stress. Wellbeing drop-ins provide you with the ideas and resources you need to help you get the most out of uni. There are also a whole host of other people who can provide support and advice for different issues: so if we can’t help you, we will put you in touch with someone who can.
For the majority of questions you may have, the Student Support Services Manager should be your first point of contact:
Counselling is a confidential space to talk about personal issues so you can understand them more clearly and find new ways to cope. Seeking counselling is about making a positive choice to get help by talking confidentially with a professionally-trained listener who has no other role in your life.
RAU in-house counsellor
To request a confidential in-house counselling appointment, speak to the Counselling, Health and Wellbeing Officer (term time only) who will arrange a time for an initial consultation as soon as they can. During the consultation you will discuss what the issue is and how you might work together to establish new ways to cope or better understand things. If you decide you would like more ongoing sessions after this, there may be short wait as capacity is limited for ongoing sessions.
Along with providing the in-house counselling service and drop-in appointments; The Counselling, Health and Wellbeing Officer runs events and promotions to improve the general wellbeing of all students. So keep a look out for RAU participation in national campaigns such as 'Time to Talk' day (raising awareness of Mental Health issues) and University’s Mental Health and Wellbeing day.
All RAU students have free access to Cotswold Counselling, an established charity that provides counselling to individuals and couples. Cotswold Counselling can provide long or short term counselling in their own premises in Cirencester. Appointments are available during the day as well as evenings and weekends. You will have a short conversation by phone, then be booked with an appropriate counsellor according to your availability. All you need to do is call 01285 885830 Monday - Friday 10:00am-12:00pm (noon) and explain that you are a student at RAU.
Our student community share our caring ethos in the form of their own peer support group, known as STARs (Support Team Advisor Representatives). These student mentors are all second or third year students offering peer support and live on campus. They are identified by their yellow T-shirts. They can be contacted via the Student Support Services Hub. Their availability is advertised in the Hub.
Disability support covers dyslexia and a wide range of other specific learning differences (e.g. dyspraxia, dyscalculia, ADD, ADHD, Autism, Asperger's Syndrome etc) as well as all physical, medical and mentala health conditions that might affect your studies and life at University.
Find out more about the support and advice we offer for students with a disability, dyslexia or learning difference.
Academic support - personal tutors
You will be allocated a member of academic staff who will be your personal tutor for the whole time you're at University. After your first meeting at the start of your course you'll have further scheduled meetings to discuss your progress and to offer guidance on your studies.
The University health centre is located on campus should you require medical attention for illness or accident while you are at University. The University nurse is available via a drop-in facility and the doctors run an appointment-based surgery on these days. You will be able to collect prescriptions from the health centre.
The student lounge is an alternative space for students to relax in. It is open until 11pm each evening and you will find and TV with Netflix, soft seating and Wi-Fi access. It is an alcohol-free zone.
Other information and resources
You can also look on help and support (opens in RAU Gateway) for ideas and contact details of other organisations you might find useful.