The Student Services team is based in the Student Hub and offers students emotional support, practical advice and guidance. They are a point of contact for students facing all kinds of challenges. They have specialisms in mental health, positive wellbeing, and disability & neurodivergent support, however they are also available for students facing any challenges ranging from loneliness, stress or anxiety, to relationship issues, bullying and harassment, and everything in between.
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The team runs daily drop-in sessions where you can speak with an advisor and, if needed, begin the process of accessing specialist support. Students can come and speak about absolutely any challenge they may be facing; nothing is too large or too small. The Student Services team also have bookable appointments; their advisors will ensure that you access all the support available to you.
Sessions with the Student Services team members give you an opportunity to speak to a caring and non-judgemental professional who will listen and give you the space and time you need. They will always try and offer support but they can also link you up with other teams if the help you require exists elsewhere.
It is not uncommon to face challenges with your mental health and wellbeing during your time at university - it’s a time of big change! These challenges could range from feeling homesick or lonely, to feeling stressed or anxious about assessments or problems within your friendship group, or it could be that you are managing an emerging or previously diagnosed mental health condition. Please contact the team at StudentServices@rau.ac.uk. The Student Services team can also refer students for counselling sessions if they are required.
All RAU students also have access to a Student Assistance Programme by Health Assured. To access 24/7 support on a range of topics from legal information to mental health, you can call their free student helpline on 0800 028 3766.
You can also search the app store for ‘Wisdom: Learn, Grow, Thrive’ and register using the RAU’s unique code, which you can find in the Student Services area of Gateway.”
Disability & neurodivergent support covers dyslexia and a wide range of other specific learning differences (including dyspraxia, dyscalculia, ADHD, Autism) as well as all physical, medical and mental health conditions that might affect your studies and life at university.
Find out more about the support and advice we offer for students with a disability, dyslexia or learning difference.
You will be allocated a member of academic staff who will be your academic tutor for the whole time you're at University. After your first meeting at the start of your course you'll have further scheduled meetings to discuss your progress and to offer guidance on your studies.
The student lounge is an alcohol-free space for students to relax and socialise in. It’s open until 11:00pm daily and you will find games and a TV with a DVD player, comfy chairs and Wi-Fi access. Peer Support Mentors regularly host game and film nights in this space but you can also organise your own events!